Frequently Asked Questions
Got questions? We’ve got answers. Browse our FAQs to learn more about how Advance Network Design’s IT services can support your business needs.
Your IT Solutions, Explained
What are Managed IT Services?
Managed IT services involve outsourcing the management and maintenance of your business’s technology systems. This includes proactive monitoring, cybersecurity, cloud solutions, and network management, ensuring smooth and secure IT operations.
How can Managed IT Services benefit my business?
Managed IT services allow your business to stay secure, operational, and within budget. By offering 24/7 monitoring, proactive maintenance, and flat-rate pricing, we minimize downtime and optimize your systems without the need for additional in-house IT staff.
What do your Managed IT Services packages include?
Our packages includes 24/7 monitoring, cybersecurity protection, system management, cloud services, and help desk support—all at a flat rate. With 25 years of experience, we know how to tailor our services to your specific needs.
How do you protect against cyber threats?
We utilize a combination of firewalls, EDR solutions, real-time monitoring, and employee training. Our proactive approach mitigates risks before they can impact your business.
Do you offer 24x7 support?
We typically tailor our support services to fit the unique needs of each client. While 24x7 support is not something we offer as a standard service, it is available for select clients based on specific requirements and service level agreements. If 24x7 coverage is critical to your business, we can explore custom solutions to ensure the right fit. Please feel free to reach out to discuss your options.
How does flat-rate pricing work for Managed IT Services?
Our flat-rate pricing means you pay a consistent monthly fee regardless of the services required. This helps you avoid unexpected IT expenses, allowing you to plan and budget more effectively.
How can cloud computing improve my business operations?
Cloud computing allows your business to be more flexible, scalable, and efficient. It reduces the need for physical hardware and allows your team to access important data and applications from anywhere, enhancing collaboration and productivity.
Are your cloud services secure?
Yes, security is a top priority. We use advanced encryption, multi-factor authentication, and continuous monitoring to ensure your data is safe in the cloud.
What is Network Security?
Network security involves protecting your IT infrastructure from threats like malware, hacking, and unauthorized access. We implement firewalls, intrusion detection systems, and continuous monitoring to keep your network safe.
What is involved in your IT support services?
We provide strategic guidance and services that align your IT infrastructure with your business goals, freeing up your focus and resources so you can innovate and grow your business. We offer help desk, network management, cybersecurity, data backups and recovery, cloud services, software management, and onsite support. We become your IT department.
Do you provide ongoing network management?
Yes, we offer comprehensive ongoing network maintenance and management services. Our team is dedicated to ensuring your network operates efficiently and securely, with regular updates, monitoring, and proactive support tailored to meet your specific needs.
Do you offer backup solutions?
We offer different backup solutions based on business needs. We use Backup Continuity and Disaster Recovery (BCDR) appliances and direct to cloud backup solutions.
Can you help with network expansion and upgrades?
Absolutely! Network expansion and upgrades are our specialty. We've been doing this since 1998, which means we have over 25 years of experience handling everything from small network upgrades to large-scale expansions. We've seen it all, and our team is well-equipped to ensure your network grows seamlessly to meet your business needs.
What is involved in your IT consultancy services?
Our IT consultancy services are centered around one key strength: we listen. We believe that understanding your business's unique needs and challenges is the foundation for recommending effective solutions. With over two decades of wide-ranging experience, we tailor our advice to help you achieve your business goals. Whether it’s network expansion, cloud integration, or VOIP solutions, our focus is on leveraging technology to support your mission and drive your success.
